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Privacy Policy

PRIVACY POLICY

Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business at Rehman Kitchen. We believe in protecting the privacy of the personal information that we obtain about our customers, employees, franchisees, suppliers and other entities.

Please take a few minutes to read the following policy so that you understand how we treat your information. As we continuously improve and expand our services, this policy might change, so please check it periodically.

This Privacy Policy applies to Rehman Kitchen Online and mobile web sites (www.rehmankitchen.ca) (collectively, the “Web Sites”) and the platforms and applications owned and operated by Rehman Kitchen (the “Applications”) and our direct and indirect parents, subsidiaries and affiliates (“Rehman Kitchen.”, “we,“”our,“”us”) including but not limited to the Rehman Kitchen platform (RehmanKitchen.ca). Your use of this Web site or App constitutes your acceptance of this Privacy Policy and your consent to the practices it describes. This Privacy Policy describes how Rehman Kitchen collects, uses, discloses and transfers personal information provided through the Web Sites and Applications and information received from other sources, including Rehman Kitchen franchisees. It also describes your rights and choices regarding our use and sharing of your information, including how you can access and update such information.

Please note that Rehman Kitchen franchisees are independent entities and their collection, use, and disclosure of personal information is subject to their own privacy policies. For information on how a specific Rehman Kitchen franchisee collects, uses, and discloses your personal information, please direct your request to the relevant Rehman Kitchen franchisee.

If you have questions about our Privacy Policy or wish to exercise your rights and choices, please contact us as set forth in the section entitled “Contact Us” below.

PERSONAL INFORMATION COLLECTION

INFORMATION YOU PROVIDE

Rehman Kitchen collects personal information you provide directly via the Web Sites and Applications. The personal information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly, or indirectly to you. The categories of personal information that we collect include the following:

  • Contact Data.We collect your first and last name, postal address, email address, and telephone number.
  • Account Credentials.We collect passwords and other information for authentication and account access.
  • Payment Data.We collect data necessary to process your payment if you make a purchase, including your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
  • Order Information.We collect information about your orders and food choices.
  • Profile Data.We collect your interests, favorites, and preferences.
  • We collect the content of messages you send to us, such as feedback and product reviews you may write, or questions and information you provide to customer support.
  • Applicant Data.We collect data as necessary to consider you for a job opening if you submit an application to us, including your employment and education history, transcript, writing samples, and references.

We collect information you provide at various points of the Web Sites and Applications, such as the following:

  • Account Registration– To register an account with Rehman Kitchen, you will be required to fill out a registration form on the Web Sites or Applications. This form requires you to provide your contact data and account credentials. You may also provide payment data and profile data to help speed up and facilitate your future orders.
  • Online Orders– You can place an online order for carryout or delivery through your registered account or as a guest. If you place a carryout order, you will need to provide your first name and last name, email address, telephone number, and order information. If you pay online, you will also need to provide your payment data. If you place an order for delivery, you will also need to provide your postal address in addition to the information above.
  • Rewards Programs– We may offer rewards programs, sweepstakes, contests, surveys, or other promotions (“Promotions”) through our Web Sites or Applications. In order to participate in a Promotion, you may be required to register an account and/or provide contact data, profile data, and other information.
  • Other Transactions– We may offer you other opportunities to transact with us through the Web Sites or Applications. If you conduct transactions through the Web Sites or Applications, we will collect information you provide directly about the transactions you engage in while on the Web Sites or Applications (including any data gathered through the Application while located in a Rehman Kitchen store and when you speak to and use voice ordering services through the Rehman Kitchen’s platform, including through applicable devices). This information may include payment and billing information as well as the nature, quantity and price of the goods or services you exchange, transcripts of any words that you speak while using voice ordering services through the Rehman Kitchen platform, and the individuals or entities with whom you communicate or transact business.
  • Email and other voluntary communications– You may also choose to communicate with us through email, via the Web Sites, via the Applications (including through voice ordering services through the Rehman Kitchen’s platform), or through other means. Such communications may be in connection with our customer service efforts, your questions, or for other purposes. We collect the information in these communications, and such information may include information that personally identifies you.

You may choose to voluntarily disclose other information when using the Web Sites or Applications that we do not request, and, in such instances, you are solely responsible for such information. Further, certain Applications, such as those using the Rehman Kitchen’s platforms, may capture information that you do not voluntarily provide, such as background noise or secondary communications. Therefore, you should take steps to prevent the communication of unnecessary information when using such Applications.

INFORMATION COLLECTED AUTOMATICALLY

When you visit the Web Sites or Applications (including when you use the Applications in a Rehman Kitchen store), we may automatically collect information about your device and how your device interacts with our Web Sites or Applications.

The categories of information we may collect automatically include the following:

  • Service Use Data.We collect data about the features you use, the emails and advertisements you view, the products you consider and purchase, the date and time you access the Web Sites or Applications, the pages you access while using the Web Sites or Applications, and the internet address of the web sites, if any, from which you linked directly to the Web Sites or Applications, and other similar information.
  • Device Connectivity and Configuration Data.We collect data about the type of device you use, the operating system and browser you use, your internet service provider, and your device’s regional and language settings, and other similar information. This data also includes IP address, MAC address, device advertising Id (e.g., IDFA or AAID), and other device identifiers.
  • Location Data.If permitted by your device, we may collect data about your device’s location, which can be precise (e.g., latitude/longitude data) or imprecise (e.g., location derived from an IP address or data that indicates a city or postal code level).

We use cookies and other tracking technologies to automatically collect this information, including the following:

  • Log Files
    A log file is a file that records events that occur in connection with your use of the Web Sites and Applications, such as IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data.
  • Cookies
    Rehman Kitchen servers, or the servers of other entities, may place a “cookie” on your device, store data in your device’s browser or access pre-existing removable tracking features on your device in order to allow you to use the Web Sites and Applications and to personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your device, which then may be stored by your browser on your device’s hard drive. Cookies and browser storage allow us to recognize your device while you are on our Web Sites and Applications and help customize your online experience and support security features. Cookies and browser storage are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies and browser storage may also be used to improve the functionality of the Web Sites and Applications, analyze your use of the Web Sites and Applications, or bring you advertising. To learn more about how we use cookies, please visit the “Your Rights and Choices” section below.
    Types of cookies and tags on our Web Sites and Applications include:

    • Functionality: Used to remember your preferences and for facilitating transactions such as purchases.
    • Performance or Analytics: Used to measure site activity to improve user experience.
    • Targeting: Used to display information and offers that specifically interest you.
  • Local Storage
    We use Local Storage, such as HTML5 storage, to store information related to whether the user has chosen to “Remain Logged In” as well as tokens if other services are used. We may partner with other entities to provide certain features on our Web Sites and Applications or to display advertising based upon your web browsing activity using Local Storage such as HTML 5 storage to collect and store information. Various browsers may offer their own management tools for removing HTML5 Local Storage.
  • Web Beacons (“Tracking Pixels”)
    Web beacons are pieces of code embedded in a web site, video, email or advertisement that send information about your use to a server. There are various types of web beacons, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a web site, video, email, or advertisement that contains a pixel, the pixel may permit us or another party to drop or read cookies on your browser. Web beacons are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate web beacons to allow us to track conversions, bring you advertising both on and off the Web Sites and Applications, and provide you with additional functionality, such as the ability to connect our Web Sites and Applications with your social media account.
  • Location-identifying Technologies
    GPS (global positioning systems) software, geo-filtering, and other location-aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting relevant content based on your location.
  • Voice Processing Technologies
    Voice processing technologies collect data through the microphone on your device to effectuate an instruction or request by you. We only maintain the audio long enough to complete your instruction or request and then immediately delete it. We may use non-audio data associated with the collection for additional purposes such as data analytics and in accordance with this Privacy Policy.
  • Device Fingerprinting
    Device fingerprinting is the process of analyzing and combining sets of information elements from your device’s browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device and uniquely identify your device and applications.
  • In-App Tracking Methods
    There are a variety of tracking technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use a device advertising Id or other device identifiers to associate application user activity to a particular application and to track user activity across multiple applications.

We may incorporate tracking technologies into our emails, Web Sites, or Applications, as well as into our ads. Some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you.

For further information on how we use tracking technologies for analytics and advertising and your rights and choices regarding them, please see the sections entitled “Analytics, Advertising, and Retargeting” and “Your Rights and Choices” below.

INFORMATION COLLECTED FROM FRANCHISEES AND OTHER SOURCES

We also obtain personal information about you from other sources and may combine such information with information we have collected about you. The categories of other sources from which we may collect information include the following:

Rehman Kitchen, which are independent entities. We process information received from the franchisees to provide them with services as well as for our own purposes in accordance with this Privacy Policy.

  • Social networks when you reference our service or grant permission to Rehman Kitchen to access your data on one or more of these services.
  • Business Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
  • Publicly-available sources such as data in the public domain.

We are not responsible for the accuracy of any information provided by other sources or the data practices of other sources.

INFORMATION USE

Rehman Kitchen collects and uses personal information for business and commercial purposes in accordance with the practices described in this Privacy Policy. Our business purposes for collecting and using information include the following:

  • operating and managing our Web Sites and Applications, such as providing you with products, services, and Promotions, opening, maintaining, administering and servicing users’ accounts or memberships;
  • performing services requested by you, such as responding to your comments and requests, processing, servicing or enforcing transactions and sending related communications;
  • maintaining the security and integrity of our systems, and preventing and addressing fraud, unlawful access, and breach of our policies and terms;
  • sending you technical notices, updates, security alerts, information about our policy changes and administrative messages;
  • analyzing trends and usage, such as the efficiency of deliveries and store operations;
  • helping to establish and verify the identity of our users;
  • improving our Web Sites, Applications, stores, advertisements, products, Promotions and services;
  • sending you promotional newsletters, offers, advertisements and marketing communications and other information about Rehman Kitchen and its affiliates;
  • sending and serving you advertising; and
  • Fulfilling any other business or commercial purposes at your direction or with your consent.

Notwithstanding the above, we may use information that does not identify you (including aggregate information or information that has been de-identified) without obligation to you except as prohibited by applicable law. For information on your rights and choices regarding how we use your information, please see the section entitled “Your Rights and Choices” below.

DISCLOSURE OF INFORMATION

We disclose personal information we collect in accordance with the practices described in this Privacy Policy. The categories of entities to whom we disclose personal information include the following:

  • Service Providers. Rehman Kitchen shares personal information with entities that help us with maintaining and operating our Web Sites and Applications, payment processing, data analytics, marketing and advertising, and other business purposes. These companies may only use such information for the purpose of performing those functions and may not use it for any other purpose, although we may permit them to use aggregate information which does not identify you or de-identified data for any purpose except as prohibited by applicable law.
  • We share personal information with vendors and other entities in connection with tailoring advertisements, measuring and improving our Web Sites or Applications and advertising effectiveness, and enabling other enhancements. These companies may act as our service providers, or in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the section entitled “Analytics, Advertising, and Retargeting” below.
  • We share personal information with our related entities including our parent and sister companies. For example, we share your information with our affiliates for customer support, marketing, and technical operations.
  • We share personal information with Rehman Kitchen in connection with the services we provide to them. For example, we share information with franchisees in order to facilitate your orders, maintain and administer your online accounts, respond to your questions and comments, comply with your requests, market and advertise to you, and otherwise comply with applicable law. Rehman Kitchen are independent entities and their processing of personal information is subject to their own privacy policies.
  • Business Partners.We share personal information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities.
  • Our Promotions may be jointly sponsored or offered by other entities. If you voluntarily choose to enter a Promotion, we will share personal information as set out in the official rules that govern the Promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a Promotion, you agree to the official rules that govern that Promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials.
  • Merger or Acquisition.We may share personal information if Rehman Kitchen is involved in a merger, acquisition, or sale of all or a portion of its assets. In such an event, you may be notified via email and/or a prominent notice on our Web Sites or Applications of any change in ownership or uses of your information, as well as any choices you may have regarding your information.
  • Security and Compelled Disclosure. Rehman Kitchen may be required to disclose personal information about you in response to lawful requests by government authorities, including to meet national security or law enforcement requirements. We may share personal information about you in connection with legal requirements, such as in response to an authorized subpoena or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud. We may also share personal information about you to defend the Terms of Use or other policies applicable to the Web Sites and Applications or if we believe your actions are inconsistent with our user agreements or policies. To the maximum extent permitted by applicable law, we may use IP addresses, mobile device identifiers or any other information we collect to identify users, and may do so in cooperation with copyright owners, internet service providers, wireless service providers or law enforcement agencies at our discretion. Such disclosures may be carried out without notice to you.
  • Facilitating Requests.We share personal information at your request or direction, such as when you choose to share information with a social network about your activities on the Web Sites or Applications.
  • We may share your information with notice and as required by applicable law, with your consent.

Notwithstanding the above, Rehman Kitchen may disclose aggregated or de-identified information for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the section entitled “Your Rights and Choices” below.

SOCIAL MEDIA FEATURES

Our Web Sites and Applications may include social media features. These social media features may use tracking technologies to collect information about you, such as your IP address, which page you are visiting on the Web Sites or Applications, and may set a cookie to enable the social media feature to function properly. If you use social media features, information you post or provide access to may be publicly displayed on our Web Sites and Applications or by the social network you use which is a separate entity. Similarly, if you post information on a social network that references our Web Sites and Applications (e.g., by using a hashtag associated with Rehman Kitchen in a tweet or status update), your post may be used on or in connection with our Web Site and Applications. Also, both Rehman Kitchen and the social network may have access to certain information about you and your use of our Web Site and Applications and the social media features. Social media features are operated by a social network, which is a separate entity and governed by the social network’s privacy policy. We are not responsible for, and make no representations regarding the policies or business practices of any separate entities and encourage you to familiarize yourself with and consult their privacy policies and terms of use.

DATA SECURITY

The security of your personal information is very important to us. Rehman Kitchen uses physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Rehman Kitchen restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. We store all information you provide to us behind firewalls on our secure servers. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Web Sites or Applications, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Web Sites or Applications. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Web Sites or Applications.

DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize or de-identify your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

CHANGES TO THIS PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Web Sites’ home page and in the Applications. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Web Sites’ home page and in the Applications.

We include the date the privacy policy was last revised at the top of the page. You are responsible for periodically visiting our Web Sites and this privacy policy to check for any changes.

CONTACT US

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at:

Store Manager
Rehman Kitchen.
12801 66 Street NW
Edmonton, Alberta
T5C 0A4
and/or orders@rehmankitchen.ca
and/or call (780) 756-6966

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Store Manager using the contact information listed above.